Frequently Asked Questions

How do I activate Matchwood Video Watermark with my license code?

1) Open Matchwood Video Watermark application, go to the Help -> Registration menu item.

2) Copy & paste the licensee name and registration code to the popped up window and make sure not adding any extra whitespaces at the beginning and end of the pasted license code.

3) Click "Register" and done.

I've lost my serial number. Is there any way I can get it back?

The short answer is an absolute YES.

Sometimes customers do not receive the automated emails which contain their Registration Keys, or do not have them when they need to reinstall the software to a new computer. We're always happy to look them up for you. Just simply send us an email with your registration email address and your licensee name and we will get back to you within 24 hours.

Why doesn't my video export?

Normally, as long as you can open your video file in native QuickTime Player, you should be able to export it just as well with Matchwood Video Watermark. If for some reason you can't, here is a quick troubleshoot to get the issue resolved:

1) First of all, check to see that you have downloaded the correct version of Matchwood Video Watermark depending on different kernels of your Mac. The latest version of Matchwood Video Watermark is version 2.2 and available for both 32-bit Intel/PPC processor and 64-bit Intel processor.

If you are not sure which kernel (32 or 64 bit) your Mac OS X is on, see how to determine which kernel my Mac uses by default.

2) Legacy preference files from a previous version can often stop Matchwood Video Watermark from working properly, and simplely delete/remove it can solve the problem instantly. See how to restore preferences of Matchwood Video Watermark for a detailed instruction on this topic.

If following the above steps still doesn't solve the problem, just contact us directly via form or email below, and we will help resolve the issue as soon as possible.

What type of video formats does Matchwood Video Watermark support?

Matchwood Video Watermark is using Apple's native QuickTime framework for decoding video files. In order for you to work with as many video formats as possible, we recommend you installing Perian, which will also help you watch as many video formats as possible with QuickTime Player.

Currently supported input file formats include: QuickTime (.mov), MPEG-1(.mpg), MPEG-4 (.mp4, .m4v), 3GP, DV, AVI, DIVX, MKV and FLV, etc.

How to play and watermark MPEG-2 videos?

For MPEG-2 playback and conversion, unless you have either Final Cut Pro or DVD Studio Pro installed, you'll need the QuickTime MPEG-2 Playback Component. You can purchase it from Apple at here.

Have anything you want to tell us? Any questions or suggestions?

Fill out the form below or drop us a line at:

(make sure it's a valid email address so that we can reply to you, we will NOT misuse it in any way, see our privacy policy)